FAIQ: What is the Best Example of Customer Service that you have come across?

FLIGHT ATTENDANT INTERVIEW QUESTION: WHAT IS THE BEST EXAMPLE OF CUSTOMER SERVICE THAT YOU HAVE COME ACROSS?

FLIGHT ATTENDANT INTERVIEW QUESTION: WHAT IS THE BEST EXAMPLE OF CUSTOMER SERVICE THAT YOU HAVE COME ACROSS?

FLIGHT ATTENDANT INTERVIEW QUESTION: WHAT IS THE BEST EXAMPLE OF CUSTOMER SERVICE THAT YOU HAVE COME ACROSS?

 

In here, I will share the key areas to have the best answer for the flight attendant interview question: What is the best example of customer service that you have come across?

It is a quite difficult question to answer specifically when unprepared, because you have to draw in from your own personal experience to be able to demonstrate what a customer service is and its qualities. So, people who have been in the customer service field can easily answer it, however not for the newly graduates or those of without experience.

 

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With all these, here are key areas to consider in answering the question:s

  • Use example where somebody has gone the extra mile.
  • Reminder that part of the role of a cabin crew member is to provide a high level of customer service.
  • Tell them what you learned from the experience.

So think of the best customer service you experienced probably it could be when you’re at a restaurant or salon.

 

Sample Answer:

The best customer service that I have experienced myself when I was in line with the immigration and I was running late for my flight. So one of the airline officers or the airline ground staff have noticed that I am in a hurry and they have asked me to what flight I am going to and I told them that my flight is going in like 30 minutes. I have to really go but there is a big line in the immigration. So what this person did is she assisted me to go right in front of the line of immigration to be able to get my papers done, my legal papers done so that I would be able to get to my airplane on time. So for me that is going an extra mile, that is something that I would never expect from other countries to happen but I was so thankful to that person. I wasn’t late for my flight. So I really appreciate that and because of that I have become a loyal customer of that airline and I’ve always been happy when I’m flying with them.”

 

When you are answering the question, make sure to draw in to your personal experience to tell the accurate story. Also, point a lesson you acquire from that situation.

 

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Tired of flight attendant schools that will teach you the same training that airline companies will give you for free anyway? The ready for take off masterclass is an online course that focuses on giving you the tools and knowledge to pass the interview and stand out among other candidates even without the education, experience or the perfect looks. Get access now.

 

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