So you passed the first stage of the selection, first of all, Congratulations! Now onto the nitty-gritty part to lock this deal down. J We have to understand that there are different types of questions. The following are the ones I have encountered most of the time. For this post I have identified 3 types, which are: Personality, Technical and Behavioral.
Personality – designed to find out more about your personality and suitability for the job.
Ex: Tell me more about yourself?
Where do you see yourself 5 years from now?
What is your edge among other applicants?
What is your greatest weakness?
Why are you applying for this position?
Technical– designed to find out if you are serious about applying for the job, by asking seemingly innocent questions that if answered correctly will show that you have done your homework- that is if you have researched the company and the role you are applying for.
Ex: Why are you applying in our company?
Why do you want to be a flight attendant?
What are the future challenges that you see our airline will be facing and how can you as a part of the company be an asset to the company?
Behavioral– designed to find out more about you by letting you narrate a story that has happened in the past. Also another way of catching the applicant off-guard and further assesses the candidate.
Ex: Can you tell us the worst situation you have been in while on the job?
Can you tell us a time where you have had a conflict with someone?
Tell us of the time where you have become a leader and lead your team to success?
For this blog post, I will be giving a few answer samples of each type of the questions in the interview. because this post may become too long. I hope you understand. Now here we go.
Personality type – questions
Sample #1 Tell me about yourself?
Such a simple question, Right?
Wrong! Many failed to answer this right. Please do not include sad family stories, your favorite movies or colors. Bear in mind this is not about what you are saying but this is about how you will present yourself or sell yourself to the interviewers.
-Name, age, short work / school background
– 3 qualities about you that is related to the job as a flight attendant.
-Evidence or proof, (if available)
My personal sample:
“Hi my name is Kaykrizz, I am 26 years old, I am a licensed nurse and now a flight attendant for PAL Express.
I can say that I have a passion for customer service, I have been exposed to this industry for 5 years now. Started as a part time service crew for KFC fastfood restaurant for two years and now I am on my 3rdyear as an FA. I love working in a team, I can be a leader also a good follower. And finally I am committed to excellence. I strongly believe that if anything is worth doing, its worth giving your 100%. And this belief governed all aspects of my life and has ultimately helped me to graduate as an honor student, pass the nurse licensing exam on the first try and I have received so many commendations from my passengers who have flown with me.
You can see my grades and copies of my commendations and awards received on my file.”
Sample#2 Why do you want to be a cabin crew member?
I am a travel bug and I would love to travel for free, cute uniforms, being glamorous, looking pretty, easy job, I like the benefits from your company, are all the wrong answers sisters.
The trick is don’t be tempted to focus on the benefits that you will get from the company.
State your ambition, qualities that make you a perfect fit for the job, part of the job that you like, and focus on customer service.
“This is something that I always wanted to do. Ever since I rode an airplane as a child, I have aspired to be a member of a cabin crew team. It seemed like a distant dream for me before but now I am ready to actively pursue it as a career.
Although I enjoy my current job, I like a career that is more spontaneous, exciting and challenging.
I believe my own personal qualities would be a perfect fit for a role of a cabin crew member and I get great satisfaction from working in a team where everybody is participating and doing their best to achieve the same goal.
I understand that delivering a high level of service to the customer is a priority in this industry and that is something that I would love to do.”
Sample #1 Why do you want to apply to our airline?
This is a trick question, designed to weed out the quality applicants.
- Show your focus is on customer service
- Show that you have done research by:
- Mentioning the airline reputation, their product and what they stand for, their achievements and ambition.
Before applying for this opening I have researched other airlines before I decided to go for this company. I am impressed by the consistent track record of service excellence this company offers and the great reputation that your name entails. The customer service culture is high and the cabin crew training program is exceptional.
I have also talked to friends who are currently working for you. They told me that they are very happy in their careers and informed me that you are a very good employer. You are an exciting airline and I hold high respect for the achievements that your company has collected throughout the years, such as (insert awards of the airline received and year award was received here).
I would like to work for an airline that cares a lot for their customers because I know that if one is happy with their flying experience, they are more likely to come back again and become a loyal customer.
I would be honored to be a part of this team and I believe I have the qualities that will help this team move forward and excel in the industry.
What is the worst conflict with a passenger you have encountered on board?
Breakdown your answer to the following:
What is the situation? – explain briefly
Steps taken by you- in bullet form
The conclusion – everything was solved in the end
The worst conflict I have encountered is a scandalous, very demanding passenger.
Passenger was asking to be given a wheelchair first and leave before everyone else. Where in the standard procedure is that all other passengers should deplane first before wheelchair passengers are assisted and escorted out. She asked for it and was declined she started to make a scene on board.
At first I was shocked because I was being shouted at and feeling humiliated by the words she threw at me. I kept my cool, took a deep breath, let her finish talking and said, “Madam I cannot promise anything, but I assure you I will do the best I can to help you.” I called the captain and explained the situation then requested that they radio on ground that we need the wheelchair prior to landing for this passenger.” Thankfully the captain was kind enough to radio ground personnel.
In the end, the passenger was able to deplane first and was very happy. I got other passengers also complimenting me on the way I handled the situation and all was great.
- Make your own version of these sample answers so that when you deliver it, it will have an impact, interviewers are usually graduates of A.B. Psychology and can determine if you are truthful in your answers.
- Memorize the personal version of your answers and the trick it practice in front of the mirror so that you deliver it spontaneously.
- Pause when talking to give an emphasis or sell your point. Don’t talk too fast, breathe pause and talk in a paced speed. Beauty queens uses this trick a lot during the Q and As
- Practice practice practice, not just the answers but your body language. That is 80% of what the interviewer will assess. Sit straight, hands rested in front of you, relax your shoulders, smile and breathe.